Refund Policy

All Pretty Active sales are final.

Refunds are only available for items that arrive damaged or defective. We do not offer refunds for change of mind, incorrect size selection, color preference, or other non-defective merchandise.

If you receive a defective item, please contact us within 7 days of delivery with:

• Your order number

• A description of the defect

• Clear photos or video showing the issue

Once your claim has been reviewed and approved, we will provide instructions for returning the item. Approved refunds will be issued to the original payment method after the returned item has been received and inspected.

Items that have been worn, washed, altered, stained, or otherwise damaged after delivery are not eligible for a refund.

This policy does not limit any rights you may have under applicable consumer protection or warranty laws.

Return Policy

Pretty Active only accepts returns for merchandise that arrives damaged or defective.

We do not accept returns or exchanges for sizing, fit, preference, or change of mind. Please review product descriptions and size charts carefully before placing your order.

To request a defective-item return, contact us within 7 days of confirmed delivery. Items must be returned in their original condition with all tags, packaging, and accessories included.

Once the item is inspected and the defect is confirmed, Pretty Active will provide a replacement when available or issue a refund to the original payment method.

Pretty Active reserves the right to deny returns when merchandise shows signs of wear, washing, misuse, alteration, or damage unrelated to the original defect.